Privacy Policy

Magnolia Hair & Beauty (Shop No. 27 & 28, Shop No. 27 & 28, Adderley Street, Cape Town City Centre, Cape Town, 8001) is the responsible party for the personal information we collect through this website, in our salon, and when you contact us by phone or WhatsApp.

We process personal information in line with the Protection of Personal Information Act, 2013 (POPIA) and other applicable South African law.

Depending on how you interact with us, we may collect:

• Contact details — name, phone number, email address and WhatsApp number.
• Booking information — service requested, preferred date and time, stylist preference, house-call address and appointment notes.
• Loyalty & rewards — member code, points balance and optional birthday for birthday treats.
• Reviews & feedback — your rating, comment and the service reviewed.
• Applications — job applications and masterclass registrations, including experience and messages you send us.
• Newsletter — name and email address where you opt in to marketing.
• Technical data — basic device and browser information if you accept analytics cookies, and essential cookies or local storage needed to run the site.

We use personal information only for lawful purposes, including to:

• Confirm, manage and remind you about appointments and house calls.
• Operate the loyalty rewards members club and process redemptions.
• Publish salon-approved client reviews.
• Respond to enquiries, applications and masterclass interest.
• Send marketing emails and offers where you have given consent.
• Improve our website, services and client experience.
• Meet legal, tax and record-keeping obligations.

We rely on one or more of the following grounds:

• Consent — for example newsletter sign-ups, optional marketing cookies and form submissions where you tick the consent box.
• Contract — to take steps at your request before and during a booking or loyalty membership.
• Legitimate interest — to run our salon safely and professionally, prevent fraud and improve our services, balanced against your rights.
• Legal obligation — where we must keep records or respond to lawful requests.

We do not sell your personal information. We may share it only with trusted service providers who help us run the website and salon operations, such as:

• Website hosting and database providers.
• Email and messaging tools used to confirm bookings or send newsletters.
• Payment processors when you pay for services, hair or masterclasses.

These providers may only use your information to perform services for us and must protect it appropriately. We may also disclose information if required by law or to protect our rights, staff and clients.

Essential cookies and local storage are used to keep the site secure, remember your cookie choices and support features such as staff login. Optional analytics and marketing cookies are only enabled if you accept them in our cookie banner.

You can manage cookie preferences at any time. For more detail see section 6 of this policy and our cookie categories in the preference centre.

We keep personal information only for as long as needed for the purposes above, including:

• Booking records — typically up to 3 years for client history and disputes.
• Loyalty membership — while you remain an active member and a reasonable period after.
• Marketing lists — until you unsubscribe or ask us to delete your details.
• Job applications — up to 12 months unless a longer period is agreed.

We may retain anonymised or aggregated data that no longer identifies you.

You have the right to:

• Ask whether we hold personal information about you.
• Request access to your personal information.
• Ask us to correct or delete inaccurate or outdated information.
• Object to processing in certain circumstances.
• Withdraw consent for marketing or optional cookies at any time.
• Lodge a complaint with the Information Regulator (South Africa).

To exercise your rights, contact us using the details in section 11. We may need to verify your identity before responding.

We use reasonable technical and organisational measures to protect personal information against loss, misuse and unauthorised access. No online system is completely secure, so please avoid sending sensitive information by unsecured channels where possible.

Our salon welcomes families, but this website is not directed at children under 18 to submit personal information without a parent or guardian. If you believe a child has provided us information without consent, please contact us so we can delete it.

Magnolia Hair & Beauty
Shop No. 27 & 28Adderley StreetCape Town City CentreCape Town, 8001

Phone: 021 418 1246
Cell / WhatsApp: 076 175 2594

Information Officer enquiries: please call the salon and ask for the manager, or visit us in person during opening hours.

We may update this Privacy Policy from time to time. The "Last updated" date at the top will change when we do. Significant changes may also be highlighted on the website.

Related document: Terms of Use.